Inbound Sales Agent
Your sales team, available 24/7: reads, understands, and quotes each request so opportunities are not missed.
What it does
An agent connected to your incoming channels (email, marketplace, and web forms), catalog, and ERP. It understands requests even when customers use different product names, prepares quotes with the current SKU and price, logs them, and routes them to the right salesperson. It responds directly when confidence is sufficient. When uncertain, it escalates with full context.
- Captures requests across channels, including evenings and weekends
- Matches requests written in customer terminology to the correct product and part number
- Quotes the current SKU and price directly from your ERP (Dynamics 365, SAP, Odoo, Holded)
- Recommends an alternative for stockouts and suggests upgrades or complementary products
- Logs requests, routes them to the right salesperson, and automates follow-up, replacing manual spreadsheets
- Escalates uncertainty to a person to prevent incorrect automatic sends
What changes
| Metric | Today | With Miraki |
|---|---|---|
| Response time for a quote request | Hours or days, depending on salesperson availability | Minutes, at any time |
| Requests classified and products identified | Manual reading, with orders getting lost in email | Pilot target: more than 90% classified and more than 85% of products identified |
| Quote follow-up | Manual spreadsheets tracking who quoted, who replied, and what closed | Automatic dashboard with request, quote, and order history |
These are proposed targets, not guaranteed results or measured customer outcomes. We will validate your baseline, volume, and data quality with you.
What you get
- 01Pilot — email intake, understanding, catalog matching, and quoting on your real data, with agreed KPIs, at no cost
- 02Production — live email and ERP integration, tracking dashboard, team-refined glossary, your quote template, and deployment in 4 to 6 weeks
- 03Always — team training and documented handoff. The managed option also includes operations, maintenance, and continuous improvement
- 04Expansion — additional channels (marketplace and web forms) and reporting when you need them
Time to launch
Pilot in 2 to 3 weeks; production in 4 to 6 weeks
Every solution is priced based on scope, volume and the integrations you need. We'll nail it down in a quick conversation.